FAQs - Questions and Answers

  1. Is your site safe? Can I order safely?

This site is 100% secure. And to tell you the truth, we could even say that it is at 200%. Here's why:

Firstly, this site is on a server in HTTPS (check the small green padlock that is on the left side of the URL of this page).HTTPS is the variant of secure HTTP by using SSL/TLS protocols. The HTTPS is used to Protect all transactions.

Most sites only secure their "baskets" and everything related to order settlement. On this site, all PAGES are secure and therefore cannot be hacked and cannot be the target of hackers.

Regarding the regulation, we use Paypal and stripe which are the references in the security of transactions on the Internet.

Then, we took the services of the world leader in Web site protection (McAfee) that watches every second of all the data that passes through this site. He is there, he watches, and he makes sure that no one tries to hack the system.

And finally, in order to add an additional layer of security (yes, you are never too careful), we invite you to take some steps when creating your account. COncernant your password, it is not recommended to use the date of birth. It is better toUse letters as well as numbers. In addition, changing your password regularly is also recommended.

In summary, wander and order on joligift is 100% safe and secure.

So you can sail with peace of mind and make your purchases serenely. The security of our site is one aspect that we take very seriously.

  1. Do you ship around the world?

Yes, absolutely. We deliver all over the world.

  1. Where do we ship your product?

Our offices are located in France. And we work with international suppliers.

  1. There are some items missing from my order, what happens?

Our products are shipped separately according to your order. If it contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will certainly arrive shortly.

  1. I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged article in question to the email address: contact@joligift.com and we'll send you a similar replacement item as soon as possible.

  1. I have ordered for more than 15 days and I have not received anything yet.

Yes, that's normal. We take 2-4 days to process your order and then 10 to 20 days to deliver it.

It's much closer to the 14 than the 30 but sometimes it's a little longer.

It is because we work directly with the producers, that is what allows us to offer you the best prices.

You can trace your order and see where it is at any time. If you still feel you need help tracing your package or would like to find out more about it, please contact us by email at: contact@joligift.com.

  1. Do you provide tracking/tracking information for the product?

Yes, wait 3 days after your order and ask us via email at contact@joligift.com.

  1. Do you have a refund policy?

We do our best to solve any problems that our customers might encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in case the appeal is made within 30 days of the date of the order and the product (s) concerned are not sold. For more information, please read more about our Return Policy.